FAQ
Straight answers.
If your question isn’t here, ask a human: support@fortitude.trade.
Is Fortitude a signals service?
No — and that distinction matters more than it sounds. FIS doesn't hand you a call to act on manually; it publishes quantified market context with the full reasoning attached, and the Performance Coach is architecturally prevented from ever telling you what to buy. If you want FIS to go further, you can opt in to auto-execution on your own connected account — that's automation you explicitly authorize and can revoke, not a signal group you're subscribed to. If you want someone to just tell you what to buy, we are genuinely not for you — and neither is anyone else who claims to be.
Do you hold or touch my money?
Never. Fortitude never takes custody of your capital, full stop — your money always stays at your broker, in your own name. That's true whether you trade manually or opt into FIS auto-execution: we place orders through your broker's own connection under limits you set, we never move funds ourselves, and we never hold anything.
Can FIS trade on my behalf?
If you choose to let it. Connect your broker and opt in, and FIS can execute within risk limits you set yourself — that authority is yours to grant and yours to revoke in one click, and it's never assumed. It isn't portfolio management and we never touch your funds; it's your account, running your rules, faster than you could by hand. Full detail on how it works: see the Execute pillar on the Platform page.
Will Fortitude make me profitable?
We won't promise that, and you should distrust anyone who does. Most retail traders lose money — the loss-rate disclosures are on every regulated broker's website. What Fortitude does is measurable: it makes your discipline visible, your risk consistent, and your patterns impossible to ignore. What you do with that is, honestly, up to you.
What do I need to get started?
An email address. The Free tier — including the complete Introduction to Trading & Investing course — requires no card. Connecting a broker account is optional and only needed for live journal sync.
Which brokers does it work with?
The Trading Floor and live journal sync connect via cTrader, with MT4/MT5 journal import supported through an EA. If you trade elsewhere, you can still import your history and use everything except live sync.
Is my trading data safe?
Your data is encrypted in transit and at rest, and we don't sell personal data. This marketing site uses privacy-conscious analytics only (Google Analytics with IP anonymization, plus cookieless Vercel Analytics) — no advertising cookies, no tracking pixels. The full details — including exactly which processors we use and why — are in the privacy policy, in plain language.
How is this different from a trading journal?
A journal records what happened. Fortitude scores what happened, detects the behavioral patterns inside it (revenge trades, size drift, overtrading), quantifies market context going forward, and puts a coach on the result. The journal is one instrument in a larger machine.
Can I cancel? Are there refunds?
Cancel anytime in one click from your account — access runs to the end of the paid period. Annual plans cancelled within 14 days of first purchase may be eligible for a pro-rated refund. No retention calls, no dark patterns.
How can I pay?
Card, PayPal, or cryptocurrency. Annual billing is a single upfront payment at 20% off.
Who is behind Fortitude?
Fortitude is built by traders with institutional backgrounds who got tired of watching an industry monetize beginners' hope. The platform is operated by Syrax Global FZCO (Dubai). The manifesto says the rest.